Pavilion88 Responsible Gaming

Member Eligibility

A Pavilion88 account may be used only by a person who:

• is at least 18;
• has legal capacity to use the service;
• is located where access is permitted;
• is not under self-exclusion or another account restriction;
• uses personal and accurate registration details.

Pavilion88 may restrict or close an account when age, identity, location or account ownership cannot be confirmed.

An account must not be created for an underage person or another individual.

Set a Gambling Budget

Set a fixed amount before depositing. Use money that is not needed for rent, bills, debt, food, transport or family expenses.

A gambling budget should not depend on winning. Losses are possible in every game.

Members should:

• decide the maximum amount before login;
• avoid borrowing money to gamble;
• avoid using credit needed for other expenses;
• stop after reaching the set limit;
• record deposits and withdrawals;
• review total spending, not only the current balance.

A bonus does not reduce financial risk. Turnover may require more play before a withdrawal condition is met.

Set a Playing-Time Limit

Choose the end time before opening a game.

Long sessions can make spending and decision-making harder to track. Take regular breaks and close the account when the planned session ends.

Members can use:

• a device alarm;
• a calendar reminder;
• a session timer;
• an account time limit where available;
• a time-out or account break.

Do not extend a session to recover a loss or complete one more round.

Account Limits

Pavilion88 may provide account controls for spending and playing activity.

A lower limit should take effect under the current account rules. An increase may require a delay before it becomes active.

The published timing must match the live Pavilion88 account system.

Contact Pavilion88 support when a limit cannot be changed through the member area.

Account Breaks and Time-Outs

A time-out blocks or restricts account access for a selected period.

Available time-out periods: 24 hours, 7 days, 30 days or 90 days

A time-out may be suitable when a member needs a short break but does not want a longer self-exclusion period.

During a time-out:

• login or play may be restricted;
• deposits should not be accepted;
• marketing should be stopped where the current process requires it;
• the account should not be reopened before the selected period ends;
• pending withdrawals should be handled under the account rules.

Cooling-off rule: The restriction starts when confirmed and cannot be cancelled before the selected period ends

The time-out process must not be presented as immediate when the system requires support review.

Self-Exclusion

Self-exclusion is a longer account restriction requested by the member.

Available self-exclusion periods: 6 months, 1 year, 3 years or 5 years

A self-exclusion request should apply to the Pavilion88 account and any linked account identified under the current account rules.

During self-exclusion:

• login and gambling access should remain blocked;
• new deposits should not be accepted;
• new promotions should not be offered;
• direct marketing should be stopped;
• duplicate-account attempts should be reviewed;
• any remaining balance should be handled under the account terms.

A self-excluded member must not create another account to continue gambling.

Account reopening rule: After the exclusion period ends, the member must submit a written request and complete a 24-hour review; a permanent closure is not reopened

Pavilion88 should not reopen an excluded account before the selected period ends unless the applicable process allows it and all required checks are completed.

Warning Signs

Review your gambling when any of these signs appear:

• spending more than planned;
• playing for longer than planned;
• increasing stakes after a loss;
• borrowing money to continue;
• hiding gambling activity;
• missing bills or debt payments;
• using several accounts;
• feeling restless when not gambling;
• gambling during work or study;
• losing sleep;
• arguing about gambling;
• feeling unable to stop;
• returning immediately after a loss;
• using gambling to avoid stress or personal problems.

One warning sign can be enough to take a break or request account controls.

Loss Chasing

A previous loss does not make a future win more likely.

Do not increase a deposit or stake to recover money already lost. Stop the session and review the account history instead.

Set a loss limit before opening a game. Treat that amount as the maximum cost of the session.

Pavilion88 does not guarantee a result, return, payout or recovery of losses.

Promotions and Responsible Play

A bonus can increase the amount of play required before a withdrawal condition is met.

Before accepting a promotion, check:

• minimum deposit;
• bonus cap;
• turnover;
• eligible games;
• excluded games;
• maximum stake;
• expiry;
• withdrawal conditions.

Do not make an unplanned deposit only to qualify for a larger bonus.

The Pavilion88 promotions page publishes the current campaign terms.

Game Information and Risk

Slots, crash games, sports markets and other gambling products involve risk.

Past results do not control the next result. A winning or losing sequence does not confirm a future pattern.

Game speed, sound, animation and short round times can make it harder to track spending. Members should check account and transaction records during a session.

The Pavilion88 games page lists current categories and provider information.

Account and Transaction Review

Use account records to review deposits, withdrawals, stakes, results and promotion activity.

Check:

• total deposits;
• total withdrawals;
• current balance;
• session length;
• game history;
• promotion turnover;
• payment disputes;
• use of several payment methods.

Do not judge spending from one balance figure. Review the full period.

Contact support when an account record is unclear or a transaction appears incorrect.

Underage Gambling Prevention

Pavilion88 does not permit an account to be used by anyone below the required age.

Members should:

• keep login details private;
• sign out on a shared device;
• protect saved payment methods;
• avoid storing passwords in a shared browser;
• keep identity documents secure;
• use device access controls.

A parent or guardian who believes an underage person has accessed Pavilion88 should contact [email protected].

The account may be restricted while age and ownership are reviewed.

Family and Shared-Device Controls

A shared device can expose login, payment and account information.

Use:

• a separate device profile;
• browser sign-out;
• device passcode;
• payment authentication;
• content or website controls;
• restricted app installation;
• notification controls.

Do not allow another person to use the Pavilion88 account or balance.

Marketing Preferences

Members can request changes to promotion messages through the available account or contact method.

A member under time-out or self-exclusion should not receive gambling marketing under the applicable process.

Pavilion88 should record marketing withdrawal and exclusion status across the channels used by the platform.

Service messages about account security, withdrawals or policy changes may still be required.

Support From Pavilion88

Contact Pavilion88 when you need:

• an account limit;
• a time-out;
• self-exclusion;
• marketing changes;
• account closure;
• transaction information;
• help with an account-access restriction.

The Pavilion88 Help page covers account, payment, promotion, game and mobile issues.

Do not send a password, card PIN or one-time verification code.

External Support

Independent support may be useful when gambling is difficult to control or is affecting money, health or relationships.

Current external support services: Gambling Therapy, BeGambleAware and Befrienders Kuala Lumpur

Before publication, confirm that each service:

• is active;
• serves the relevant country or region;
• provides the stated service;
• uses the published phone number or website;
• accepts the type of request described;
• has a current privacy notice.

Pavilion88 should not copy an old hotline number without checking the source.

Immediate Financial Steps

When gambling is affecting money:

• stop depositing;
• cancel planned gambling payments;
• remove saved payment methods where possible;
• set banking or wallet controls;
• review essential bills;
• ask a trusted person for help;
• contact a qualified debt or financial-support service.

Do not borrow more money to recover gambling losses.

Complaints About Responsible Gaming Controls

A member can report when:

• a requested limit was not applied;
• a time-out or self-exclusion failed;
• marketing continued during a restriction;
• another account was opened during exclusion;
• a deposit was accepted during a blocked period;
• account reopening did not follow the published process.

Keep the account name, request date, support reference and screenshot.

Use the confirmed channel on the Pavilion88 contact page.

Policy Changes

Pavilion88 may update this policy when account controls, support routes, legal requirements or platform functions change.

The current version should show the effective date and last-updated date.

A material change should be reflected in the account process before the policy describes it.